Terms of Service

1. Introduction

Welcome to Experience North Santorini ("we", "us", "our"). These Terms of Service ("Terms") govern your access to and use of our website at experience-northsantorini.com (the "Site") and all related services, including booking experiences, dining reservations, spa treatments, sailing cruises, and airport/port transfers.

By accessing or using our Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services. We encourage you to also review our Privacy Policy, which explains how we collect and protect your personal data.

2. Eligibility

To use our Site and make bookings, you must be at least 18 years of age and have the legal capacity to enter into a binding agreement. By using our services, you represent and warrant that you meet these requirements.

If you are making a booking on behalf of another person, you confirm that you have the authority to accept these Terms on their behalf and that all persons included in the booking are aware of and agree to these Terms.

3. Account Registration

To make bookings through our Site, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account information to keep it accurate.
• Keep your password confidential and not share your account credentials with any third party.
• Accept responsibility for all activity that occurs under your account.
• Maintain only one account per person.

We reserve the right to suspend or terminate your account if we reasonably believe that any information you provided is inaccurate, or if your account is being used in violation of these Terms.

4. Bookings & Reservations

All bookings made through our Site — including island experiences, sailing cruises, restaurant reservations, spa treatments, and airport/port transfers — are subject to the following conditions:

• Availability — all bookings are subject to availability. Submitting a booking request does not guarantee confirmation.
• Confirmation — a booking is confirmed only when you receive a confirmation email from us. Until then, your booking remains pending.
• Accurate details — you are responsible for providing accurate booking information, including dates, guest counts, and any special requests. We are not liable for issues arising from incorrect information you provide.
• Currency — all prices on our Site are displayed and charged in Euros (EUR).
• Modifications — if you need to modify a confirmed booking, please contact us as soon as possible. Modifications are subject to availability and may result in price adjustments.

5. Pricing & Payments

All prices are displayed at the time of checkout and include applicable taxes unless otherwise stated. We strive to ensure pricing accuracy, but errors may occasionally occur.

• Payment processing — payments are securely processed through Viva. We do not store your credit or debit card details on our servers.
• Payment timing — full payment is required at the time of booking unless otherwise specified for the particular service.
• Pricing errors — we reserve the right to correct any pricing errors, even after a booking has been confirmed. In such cases, we will notify you and give you the option to proceed at the corrected price or cancel for a full refund.
• Additional charges — certain experiences may incur additional charges for optional extras, which will be clearly communicated before you commit.

6. Cancellation & Refund Policy

We understand that plans can change. Our cancellation policy is as follows:

• Free cancellation — bookings cancelled more than 24 hours before the scheduled start time are eligible for a full refund.
• Late cancellation — bookings cancelled within 24 hours of the scheduled start time are not eligible for a refund.
• No-shows — failure to arrive at the scheduled time without prior cancellation will result in forfeiture of the full booking amount.
• Refund processing — approved refunds are processed to the original payment method. Please allow 5–10 business days for the refund to appear in your account.
• Cancellation by us — in the rare event that we must cancel a booking (e.g. due to weather, safety concerns, or unforeseen circumstances), you will receive a full refund or the option to reschedule at no additional cost.

7. Guest Responsibilities

When participating in any experience, dining, spa treatment, cruise, or transfer booked through our Site, you agree to:

• Comply with all hotel policies, safety instructions, and guidelines provided by our staff or third-party operators.
• Present valid identification when required.
• Treat hotel property, staff, and fellow guests with respect.
• Arrive at the designated time and location for your booking.
• Disclose any health conditions, allergies, or dietary requirements that may be relevant to your booking.

You are liable for any damage to hotel property, equipment, or facilities caused by your actions or negligence during your stay or participation in activities.

8. Intellectual Property

All content on our Site — including text, photographs, videos, graphics, logos, icons, and software — is the property of Experience North Santorini or its licensors and is protected by Greek, European, and international intellectual property laws.

• Limited license — we grant you a limited, non-exclusive, non-transferable license to access and use our Site for personal, non-commercial purposes.
• Restrictions — you may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from our Site without our prior written consent.
• No scraping — automated scraping, data mining, or extraction of content from our Site is strictly prohibited.

9. User-Generated Content

If you submit reviews, feedback, or other content through our Site, you agree to the following:

• License grant — you grant us a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute your content in connection with our services.
• Truthfulness — all content you submit must be truthful, accurate, and based on your genuine experience.
• Prohibited content — you may not submit content that is defamatory, obscene, discriminatory, or that infringes on the rights of any third party.
• Right to remove — we reserve the right to remove or edit any user-generated content at our discretion, without prior notice.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

• Our Site and services are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our Site or services.
• Our total liability for any claim arising from these Terms or your use of our services shall not exceed the amount you paid to us for the specific booking giving rise to the claim.
• We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to natural disasters, severe weather, strikes, government actions, pandemics, or other force majeure events.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by applicable law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Experience North Santorini, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of our Site or services in violation of these Terms.
• Your breach of any representation or warranty in these Terms.
• Your violation of any applicable law or regulation.
• Any content you submit through our Site.

12. Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by Experience North Santorini. We are not responsible for the content, privacy policies, or practices of any third-party sites.

Your use of third-party websites is governed by their respective terms of service and privacy policies. We encourage you to review those terms before engaging with third-party services. The inclusion of any link does not imply our endorsement or affiliation.

13. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of Greece, without regard to its conflict of law provisions.

• Amicable resolution — in the event of any dispute arising from these Terms, we encourage you to contact us first to seek an amicable resolution.
• Jurisdiction — if a dispute cannot be resolved amicably, it shall be submitted to the exclusive jurisdiction of the courts of Naxos, Cyclades, Greece.
• EU consumers — if you are a consumer in the European Union, you may also have the right to submit a dispute to the EU Online Dispute Resolution platform.

14. Changes to Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will update the "Last updated" date at the top of this page.

For significant changes, we may also notify you via email or a prominent notice on our Site. Your continued use of our services after any changes take effect constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using our services.

15. Contact Us

If you have any questions about these Terms of Service, please contact us: